Mill Stream Surgery is providing normal levels of care - we are just doing it differently because of the coronavirus outbreak.
Please do not come into the surgery unless you have spoken with us on the telephone first and been asked to come. This is to protect our patients, staff and community.
Please read the information below carefully:
COVID-19 – Coronavirus
As you are aware COVID-19 is a new illness that can affect your lungs and airways. The UK Medical Officers have raised the risk from moderate to high. Therefore Mill Stream Surgery is taking actions to protect our patients, staff and community.
Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus which may pose a significant risk to patients, especially those who are frail, elderly or have an underlying health condition.
All GP appointments will initially be on the telephone. The GP will do all they can to help you over the telephone – however, if they feel you need to be seen, you will be invited to come to the surgery for a face to face appointment with them. During this time we are also temporarily stopping our online booking service.
All new Doctor/Nurse/HCA appointments will initially be a telephone call and then you will be invited to the surgery if appropriate. The appointments will be given on the day of you calling. This is because the situation is constantly changing - we thank you for your understanding.
Counsellor appointments – will also be by telephone.
Health Visitor appointments – the health visitors are changing the way they provide care. For anything important please call 01491 832000 and leave a message.
E Consultations - please use E Consult below for any medical queries for which you would previously have sent the surgery an email. This is not for any urgent queries but very useful for non urgent matters.
A reminder to all - should you develop any symptoms including, fever, dry cough or breathlessness you must self-isolate for at least seven days and use the 111 online coronavirus service. All members of your household must self-isolate for fourteen days.
You may have had a letter from the Government to say that you have been identified, because of your health problems, as being in the ‘extremely vulnerable’ group for coronavirus. The Government is asking you to ‘shield’: ie to stay at home and not leave your home, to reduce the chance of you getting coronavirus. We realise this is a very difficult time for you, and want to support you in any way we can. Please click here for a list of resources to help you.
We thank you for your co-operation and understanding. As you are aware, the situation is evolving daily and we will keep you updated via our website and text messaging service.
The Partners, Mill Stream Surgery
Benson Hub To help those in the community during these challenging times - if you would like help or would like to volunteer please call 01491 352524/26
QUESTIONS AND ANSWERS AND MYTH BUSTERS ABOUT CORONAVIRUS/COVID-19 FROM MILL STREAM SURGERY
Coronavirus (COVID-19) overview - NHS website
Welcome to Mill Stream Surgery website
Routine opening times
|Monday||8.20am - 6:00pm|
|Tuesday||8.20am - 6:00pm|
|Wednesday||8.20am - 6:00pm|
|Thursday||8.20am - 6:00pm|
|Friday||8.20am - 6:00pm|
|Saturday|| 8.20am - 10.15am|
For further information please click here
We hope you will find our new website useful. We would welcome any comments you have - you can send these to us using the link at the foot of the 'Contact details' page.
click to login to Patient Access Online Services
For details on accessing online appointments, repeat prescriptions and your medical record please see the Online Services page.
Current Waiting Room TV Campaigns
Over Oxfordshire many waiting rooms now have televisions in them with campaign information for patients. Below are some of the ones currently being shown. Click play on any of the videos you wish to watch.
(Site updated 21/05/2020)